Return & Refund Policy
Effective Date: 12 September 2024
At NetCableHD, we are committed to providing quality internet, cable TV, and phone services. If you are not satisfied with your service, please review our return and refund policy below:
1. Service Cancellation & Refund Eligibility
- You may cancel your subscription at any time by contacting our support team.
- Refunds are only issued for services that have not been fully rendered or activated.
- If service was already provided, activated, or used in part, partial or full refunds may not be applicable.
- For billing errors, you must notify us within 7 days of the charge to be eligible for a correction or refund.
2. Non-Refundable Charges
The following are non-refundable:
- Setup or activation fees
- Charges for used portions of service
- Late payment fees
- Promotional or discounted packages once activated
3. How to Request a Refund
To request a refund, please email us at info@netcablehd.com with:
- Your full name
- Account number or registered email
- Reason for the refund request
- Any supporting documentation (if applicable)
Refund requests will be reviewed within 7–10 business days of receipt. If approved, the refund will be issued to the original payment method.
4. Disputes & Contact
If you believe you’ve been unfairly charged or if you have concerns about your refund status, please contact us immediately so we can resolve the issue quickly.
Email: info@netcablehd.com
Mailing Address: [Insert Mailing Address]
Phone: [Insert Phone Number]